Privacy Policy

Introduction

Welcome to our Event Management Services. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our event planning and venue management services in Pokhara, Nepal.

Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Register for our services or create an account
• Submit event booking inquiries or requests
• Contact us via email, phone, or contact forms
• Subscribe to our newsletter or marketing communications
• Participate in surveys or provide feedback

The personal information we collect may include: name, email address, phone number, postal address, event date and details, payment information, guest count, special requirements, and any other information you choose to provide.

How We Use Your Information

We use the information we collect or receive to:

• Process your event bookings and manage your reservations
• Communicate with you about your event and provide customer support
• Coordinate with venues, vendors, and service providers
• Send you booking confirmations, updates, and important notifications
• Process payments and manage billing
• Improve our services and customer experience
• Send marketing communications (with your consent)
• Comply with legal obligations and resolve disputes

Information Sharing and Disclosure

We may share your information with:

• Venue Partners: We share necessary information with our partner venues and banquet halls to fulfill your event requirements
• Service Providers: We work with third-party vendors (caterers, decorators, photographers, etc.) who need access to certain information to provide services
• Payment Processors: We use secure third-party payment processors to handle transactions
• Legal Requirements: We may disclose information if required by law or to protect our rights

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Event-related information is typically retained for 7 years for legal and accounting purposes.

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Withdraw consent for marketing communications
• Request data portability

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. You can control cookie preferences through your browser settings.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: